Shipping policy
1. Shipping Scope
We currently only ship within the United States, and standard shipping is included at no additional cost.
2. Tax Information
All product prices displayed on our website are final. No additional service fees are charged. Taxes may apply based on local laws.
3. Order Processing Time
All orders are processed and packaged within 2 to 5 business days (Monday to Friday, excluding weekends and public holidays).
Order Cut-off Rule: Orders placed before 5:30 PM on business days will be processed on the same day. All orders placed after this time will be processed on the following business day.
4. Delivery Timeframe
Once shipped, standard delivery takes 5 to 10 business days. The total turnaround time from order placement to delivery is 7 to 15 business days.
5. Shipment Tracking
Once your order has been dispatched, you will typically receive a shipping confirmation email.
6. Shipping Address Modification
Please carefully verify your shipping address before completing your order payment. No address modifications can be made once your order has been processed or shipped.
7. Package Protection & Packaging
All handmade oil paintings are professionally packaged with protective materials to prevent scratches, creases and damage during transit. We provide basic package protection for all orders. If your item arrives damaged due to shipping issues, please follow our return policy to apply for after-sales support.
8. Potential Delivery Delays
Delivery schedules are estimates and may be affected by carrier operations, weather, or peak seasons.
9. Undeliverable & Returned Packages
Packages that are returned to us due to incorrect addresses, recipient unavailability, or customer refusal will be classified as undeliverable. Customers will be responsible for additional reshipping fees if a second delivery is required.
If you have any questions or concerns about shipping arrangements, please feel free to contact our customer service team at [email protected].